Terms and Conditions:
SA Tours and Safaris(PTY) LTD [TOUR
SA]
P. O. Box 2806,
Durbanville,
7551
Cape Town,
South Africa
Support Telephone No: +27 21 975 2189
travel@toursa.com
Reg No. 97/19213/07
Director: R Hann
DESCRIPTION OF SERVICES
SA Tours and Safaris (Pty) Ltd is an inbound travel operator specialising in southern Africa.
Professional Services are offered to:
- Individuals
- Groups
- Conference and Incentives
Reservation Services:
- Tailor Made / Customisable Tours and Safaris
- Accommodation and wild life Lodges
- Land Transportation (motor vehicle, rail, coach)
- Sea Transportation
- Air Transportation
- Practical Information Provided
DELIVERY POLICY
Subject to receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of email confirmation and vouchers (for booking reference number provided).
PAYMENT
Once reservations have been confirmed, a non-refundable deposit of 25% is required to hold reservations. Full payment is required 8 weeks prior to travel and 45 days for groups.
Rates quoted in a foreign currency (e.g. USD) will be converted into ZAR at the applicable exchange rate at the time of payment.
Variable rates e.g. air fares; conservation levies etc. are subject to change without prior notification.
Do not e-mail your credit card details over the Internet as this could result in fraud beyond our control.
Kindly refrain from depositing CASH, as it attracts banking fees, which will be for you own account.
Telegraphic Transfers: you are responsible for all the bank levies, which are to be advised by your bank.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the SA Tours and Safaris (Pty) Ltd bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for SA Tours and Safaris (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by SA Tours and Safaris (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
SA Tours and Safaris (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and SA Tours and Safaris (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
All products represented are subject to availability at time of booking. Practical advice and details on dress, weather, etc, shall be provided after the reservations have been made.
There are no extra costs incurred when booking accommodation through us and you, the traveler, benefit as you receive personal value added service from our friendly and experienced consultants. We love our business and it shows in our commitment to you, the traveler.
AMENDMENT FEE
A minimum of R50.00 per booking will be charged for changes / amendments made within 1 month prior to travel.
CANCELLATIONS CLAUSE
Land Arrangements:
- If canceling any booking or part thereof up to 65 days prior to arrival, the deposit will be forfeited.
- If canceling any booking or part thereof between 50 days and 65 days there is a 50% cancellation fee.
- If canceling any booking or part thereof within 50 days travel, there is a 100% cancellation fee.
Flight Arrangements:
- There is a 25% cancellation fee for discounted tickets plus R90.00 per ticket.
- Normal economy class tickets (i.e. no discount) have an administration fee of R120.00 per ticket.
Car Hire Arrangements:
- If canceling any booking within 1 week of travel, there is a cancellation fee of 1 day’s rental.
E & OE (errors & omissions excepted)
MALARIA
Please note that you are advised to take malaria precautions when going into a malaria area. Please consult your doctor on this.
For up to date advice on malaria; a map of affected areas and other health precautions, visit the following website http://www.malaria.org.za
MEDICAL AND TRAVEL INSURANCE
Travel insurance is strongly advised. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items.
Zimbabwe is excluded for cancellation & curtailment cover.
TIPPING/GRATUITIES
Tipping and gratuities are not included in the cost of your safari/tour. You are welcome to tender an amount to the staff & guides.
The average acceptable gratuity is 10% for services rendered.
VISAS
Please ensure that you have the correct visas for the countries you are visiting. To determine whether you require a visa to enter South Africa, visit the comprehensive South African Home Affairs Department website at: http://home-affairs.pwv.gov.za.
You are required to have a minimum of 2 blank pages in your passport to enable the entry visa into South Africa to be issued. If there is insufficient space in the passport, entry will be denied and you are likely to be detained pending return to your country of origin.
VOUCHERS
On receipt of your full payment, a detailed itinerary will be provided electronically, with vouchers, directions and what to see and do in areas being explored.
This booking and eventual contract between the client and TOURSA shall be deemed to be concluded in Cape Town, Republic of South Africa; and shall be interpreted according to the laws of the Republic of South Africa. In the event of any action hereunder, the Supreme Court of South Africa (Cape Town Local Division) shall have jurisdiction in regard thereto, not-with-standing that the amount of the claim may be within the jurisdiction of the Magistrate's Court.
SPECIALS
Specials giving bookings 5% or 10% discount cannot be applied to other specials.
SATSA MEMBERSHIP NUMBER 645 / SAACI MEMBERSHIP NUMBER S0828
Variation
SA Tours and Safaris (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.